Frequently Asked Questions
How does it work?
How does ACEU Masters work?
- Account Setup: Create a free account by clicking "Members Login" or Create an Account". Please record your chosen password for future access.
- Purchase Course: Add your desired course or package to the cart and proceed to checkout.
- Course Access: After placing your order, your course will be waiting for you in your account.
- Course Completion: Review the course material and take the self-administered quiz.
- Instant Certification: Upon successful quiz completion, your certificate of completion will be emailed to you and/or downloadable. Your Professional Development Activities (PDAs) will be reported to the NCCAOM within 24 business hours.
All steps are conducted online for your convenience, eliminating the need for email correspondence or waiting periods for certification.
How do I start?
- Navigate: Click your state board at the top of the page. If your state is not listed, or you are not licensed with NCCAOM, please e-mail us here.
- Choose: Select your desired course.
It's that easy!
How do I receive my certificate of completion?
Your certificate of completion is emailed to your email address upon completion of the board required self-administered quiz.
For NCCAOM Certificates: ACEU Masters will report your completed CEUs/PDAs to the NCCAOM within one business day. An email from NCCAOM will grant you access to your official certificate.
We report CEU credits you have completed with your state board. We do not submit the certificates on behalf of licensed acupuncturists to state boards. This is the responsibility of the licensee as requested. If you have questions about submitting your renewal certificates and how to do so, please contact your board director directly.
Keep your official certificates for a period of 4 years from the course completion date.
For assistance with ACEU Masters certificates or official NCCAOM certificates, contact us here.
What are the requirements for continuing education?
For any inquiries related to your acupuncture CEUs/PDAs courses, feel free to reach out to us for timely and accurate guidance. Should you have specific questions regarding the current status or renewal of your license, we recommend contacting your state licensing board or relevant organization directly. To stay current with PDA/CEU requirements and renewal deadlines, we advise consistently checking your state board's website.
Do you report my credits to NCCAOM?
Yes. Upon completing your PDAs, ACEU Masters will promptly report them to the NCCAOM. When confirmed, you will receive an automated email directly from the NCCAOM containing your official certificate.
Do you report my credits to CE Broker?
Yes, we report your credits to CE Broker within 7 days of your course completion.
Accessing your courses
How do I access my courses?
To access purchased courses, first log in to your account with us by clicking the 'Members Login' button located at the top of the page. Use the full email address and password you set up during checkout. Once logged in, your registered courses will be displayed. Click a course title to proceed. Upon lesson completion, scroll to the page's bottom to find the self-administered quiz.
Do my courses expire?
No. Once you purchase the course, it is in your account for life. You may complete it at your leisure. However, you must pass the quiz for the certificate of completion and for the credits to be reported.
How many questions are on the quiz?
Your quiz will comprise 10 questions. Multiple attempts are permitted to achieve a passing score, with no additional cost for retakes.
I failed my quiz!
If you do not achieve a passing score on the quiz, you can review your answers and revisit the course material as needed. You have multiple opportunities to retake the quiz at no additional cost until a passing score is attained.
I forgot the password to my account
You will need to reset your password here, as ACEU Masters does not store passwords or credit card information.
If you do not see the password reset link in your inbox, please check your junk and/or spam folders. The link may take a few minutes to arrive.
I need to change the information on my account
Please reach out to us here and we will help update your information.
Returns or exchanges
I purchased the wrong course
If you accidentally ordered the wrong course, not a problem! We can absolutely exchange the course for you. Please reach out to us here.
Can I return a course?
We want you to feel empowered and educated through our easy CEU system. Because our acupuncture course content is is immediately accessible post-purchase, course fees are non-refundable once the course has been started.
No refunds can be issued once the certificate of completion is provided and PDAs have been reported to the NCCAOM or state board.